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Crisis Intervention and Counseling by Telephone and the InternetBy David Lester
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This book will further stimulate interest and discussion of the telephone and the Internet as a mode of treatment. In this extensively revised third edition, a practical framework for providing immediate problem-solving assistance by telephone to persons in crisis is provided. Several new chapters have been added and several chapters have been updated and rewritten. The text offers specific techniques to deal with out-of-control situations with the highly important initial steps to protect the caller, the crisis worker, and the community. The scope of the book includes an overview of counseling by telephone, how to effectively manage crises, how to be supportive verbally and nonverbally, how to accurately assess situations, and how to help create a sense of stability. Part I discusses the varieties of telephone services, while Part II covers crisis intervention and counseling, including telephone therapy, active listening, cognitive therapy approaches, transactional analysis and learned helplessness approaches, as well as Gestalt therapy approaches. Part III discusses a variety of problem callers: the obscene caller, the chronic caller, the silent caller, the nuisance caller, and the 'one counselor' caller. A new section, Part IV Special Topics, includes valuable information on dealing with adolescents, war veterans, rural communities, the elderly, and individuals with disabilities on campus. Part V offers a look at contact beyond the telephone, including crisis intervention by e-mail and letter. Part VI views the roles of telephone counselors, such as the mental health professional, the nonprofessional crisis worker, selecting telephone counselors, and training crisis workers. Finally, Part VII summarizes and evaluates today's telephone counseling services. This unique and up-to-date book serves as a comprehensive tool for those setting up telephone and Internet counseling services and those in charge of centers already operating, especially in training and supervising those on the front lines, the crisis interveners.
- Amazon Sales Rank: #1164390 in Books
- Published on: 2012-11-06
- Original language: English
- Number of items: 1
- Dimensions: 9.75" h x 7.00" w x 1.00" l, 2.15 pounds
- Binding: Paperback
- 446 pages
Review The world of crisis center work is changing at a very rapid rate. In just the last 10 years crisis centers have gone from being primarily telephone based services to providing counseling through the internet with texting and chat rooms. This third edition of Crisis Intervention and Counseling by Telephone and the Internet addresses many of the issues and nuances of providing crisis services over the Internet. The editors of the book have gathered the collective knowledge of twenty-six of the leaders in the field of crisis center work. This is an excellent handbook that will be very useful in training both volunteer and professional crisis workers. It begins by detailing the unique contribution of telephone therapy, which is sometime maligned as not as effective as face-to-face interventions. Contributors address some of the most problematic callers to the crisis line including obscene callers, chronic callers, the silent caller and the caller who is a nuisance. There are also chapters on special populations as adolescents, war veterans, the elderly and individuals with disabilities on campus. The most impressive part of this book are the chapters that deal with new technologies. Crisis centers today are finding that they need to be accessible to their clients, many of whom are using texting and chat rooms as their main avenue of communication. There is very little literature on this subject and this book fills this gap very well. The chapter on training by John Kalafat provides the reader with a valuable training tool. It includes a training overview, screening and engaging trainees, creating a learning community; training strategies, feedback strategies and actual role play scripts. Since many crisis centers are staffed primarily by volunteers who may have limited crisis work this chapter is an invaluable tool for supervisors and trainers. The book s appendix includes a model for helping trainers identify the behaviors that affect the learning climate, a personal problems exercise, and an opening exercise. These are excellent tools for helping the trainee to conceptualize what is occurring within the helping contact. Trainees gain insight into what they bring to the session that may affect the outcome. Burnout is a problem in any helping profession and it is a major problem in a crisis setting where the helper does not often have an opportunity to see the final outcome of their intervention. The contact with the client may only be a ten to twenty minute telephone conversation and the interaction lacks sufficient closure for the counselor. In their chapter on Identifying and Responding to Burnout, James Rogers and Barbara Medlock provide insight into the problem and helpful suggestions for combating and treating burnout in crisis center staff. This book will be useful both in training crisis workers and as a university textbook . The editors and authors have presented the current best practices in the field of crisis work. --Reviewed by Lesley Levin, MSW, LCSW, ACSW
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